Managed Microsoft 365
With our Managed Microsoft 365 services, you delegate administration, monitoring, maintenance, and support of your entire Microsoft 365 deployment to us. We are Microsoft Cloud Solution Provider, and we are specialized in everything related to Microsoft 365 and its many services.
Through our up-to-date, in-depth knowledge, we are well suited to provide fast and professional results. With direct access to Microsoft's technical deployment, support, and consultation services, we can quickly deliver even when our internal resources need to escalate cases to the vendor.
Our Managed Microsoft 365 Services cover:
Implementation Services
- We implement new services, including planning, proof of concepts, testing, user training and deployment to live-use
- We implement changes and improvements to existing services
Delegated Administration
- We take over all administration tasks for your Microsoft 365 Tenant, including user onboarding, service configuration, license assignment, access permission management, etc.
User Help Desk
- We provide a central Help Desk for all questions related to the use of Microsoft 365 and its services, and we process service requests, incidents and change requests according to industry standards (ITIL)
- The user helpdesk will forward technical incidents and change requests to the technical Help Desk (2nd-level support) and monitors cases from start to finish
Technical Help Desk
- Competent technicians who solve technical problems quickly and efficiently
- Escalation of technical issues to 3rd-level support, and if necessary to Microsoft through our direct access to Microsoft's Cloud Signature Support Team
License Management
- As a Microsoft Cloud Solution Provider, we offer all Microsoft 365 SKUs with monthly prices
- We handle the license assignments and counts to make sure you only pay for what you need
- We optimize license packages and assignments to ensure the most cost-effective licensing for your Microsoft 365 deployment
Monitoring & Reporting
- Status reports containing detailed information about ongoing tasks and implementation process
- Health reports describing the state and performance of your Microsoft 365 solutions
- Security report evaluating the security level of your Microsoft 365 solution, including analyzing enabled authentication mechanisms, verifying antivirus configuration, etc.
- We regularly analyze:
- Authentication and other high-risk events
- System design and configuration
- Usability, including insights from helpdesk cases, etc.
Our Managed Microsoft 365 Services cover the whole Microsoft 365 suite, including:
-
Exchange Online
-
SharePoint Online
-
OneDrive for Business
-
Microsoft Teams (and Skype for Business)
-
All productivity applications, like Word, Excel, PowerPoint, Access, OneNote, Publisher
-
All business applications, like Power Apps, Flow, Forms
-
And more...
We offer transparent and flexible pricing for our Microsoft 365 managed services. The price is influenced by many factors, including the number of users, services, integrations, and complexity of customizations on your Microsoft 365 Tenant and the desired SLA levels. We create customer-specific offers, which are tailored to your environment and your specific requirements. Please do not hesitate to contact us for an initial analysis of your Microsoft 365 deployment and a detailed, custom offer.